How to get access

Signing in and requesting access

To sign in, use the login link your admin sent you. If you do not have one, ask your account manager or Launchpad administrator to add you as a user.

If you already have an account but land on a forbidden or "no access" screen, you don't have the permission that screen requires. Ask an admin to check your role rather than requesting the page again.

Ask for the smallest role you need

Roles are enforced on the server, and client users are restricted to their assigned client. Ask an administrator for the smallest role and client scope that covers your work. Do not share accounts or sign-in links.

When access still fails

Include the page URL, the time of the attempt, and the exact visible error when contacting your administrator. Do not include passwords, session cookies, API keys, or connector credentials. See Troubleshooting sign-in and Access denied.