Contacts
Use your organization's current support directory or account-management channel to find the named owner. Personal contact details and emergency links do not belong in this public repository.
What to include
- the Launchpad page URL and client scope;
- the time and timezone of the problem;
- what you expected and what appeared instead;
- a screenshot with private data removed;
- whether the issue affects one user, one client, or multiple clients.
Escalation ladder
- Start with your account manager or normal Launchpad support channel.
- For customer-visible data or sign-in failures, include impact and urgency.
- For a suspected incident affecting multiple clients, use the current incident-response channel and follow the incident runbook.
Keep the private support roster in the organization's access-controlled system of record.