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Help center

For people using Launchpad V2.

These pages walk through every screen in the app — what it shows, how to read it, and the common things people ask about it. If something is not behaving the way you expect, start with the troubleshooting page.

Start here​

Terms
Terms explained
What we mean by "client", "ad account", "rollup", and the other words used throughout the app. Start here if you are new.
Access
How to get access
How to sign in, request a role, or hand access to a new teammate.
People
Who to ask
Which team owns which part of the platform.
When things go wrong
Troubleshooting
"My data looks stale," "I can't sign in," "I can't see this client." Common self-diagnosis paths.

Guided tours​

Marketing reports. The main page most people spend their day on is the Paid Acquisition Report — spend, revenue, ROAS, and every downstream metric with drill-in and filters. From there, Campaigns, Platforms, and Attribution let you slice the same data by different questions.

Creative tools. Creative Lab is where creatives are reviewed and QC'd. Best ads surfaces top performers and Ad inspiration is a scratchpad of external references.

Client portal. Clients see a scoped-down version of the reports via the Client portal. If you need to send a single report to someone outside the app, use a shared report link.

Admin. Account managers and platform admins configure clients, users, connectors, and system-wide settings under the Admin section.

Something looks wrong​

The Troubleshooting hub walks you through the common self-diagnosis paths — missing data, stale metrics, sign-in problems, scope issues. If nothing there matches, contact the team.