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I can't sign in

What you're seeing​

You requested a sign-in link and it never arrives, or clicking it shows an error instead of logging you in.

Check these in order​

  1. Check your spam folder. Magic-link emails can take up to a minute to arrive.
  2. Check the error after clicking the link. "Access denied" after clicking usually means your account is disabled or missing a role. See How to get access.
  3. Check whether this is happening to everyone. If magic-link delivery is broken across the whole team, that is an incident, not an individual account problem.

If none of that helps​

If delivery is broken team-wide, treat it as an incident and contact the team immediately.