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A client can't see their portal

What you're seeing​

A client user reports they cannot sign in, or they land somewhere other than their expected report.

Check these in order​

  1. Confirm the account is a client-user role, not an admin-tier role. Admin-tier accounts (super-admin, admin, account manager) are always redirected to the admin area, never the portal — that redirect is expected behavior, not a bug.
  2. Confirm the client user's account is linked to the correct client. A client user is locked to the one client tied to their account and cannot switch, even by editing the page address.
  3. If they cannot sign in at all, walk through I can't sign in first — this is often a magic-link or role problem rather than a portal problem specifically.

If none of that helps​

Contact the team with the client user's email and the client they should be scoped to.