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A shared report link isn't working

What you're seeing​

Someone you sent a shared report link says it will not open, or shows an error instead of the report.

Check these in order​

  1. Check whether the link has expired. The standard expiry is 90 days from creation, though a link can be created with a different allowed expiry. An expired link shows no report data.
  2. Check whether the link was revoked. A revoked link behaves the same way as an expired one — no data, no error detail shown to the recipient.
  3. Confirm the recipient does not need an account. Shared links are meant to work without signing in. If they are being asked to sign in, they may have the wrong URL.

If none of that helps​

Create a new shared link from Best ads rather than trying to repair the old one — links are not editable once created. If the new link also fails, contact the team.