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I see the wrong client, or none at all

What you're seeing​

You land on a report scoped to a client you did not expect, or you cannot find a client you expected to see.

Check these in order​

  1. If you are a super-admin, you see every client. Use the scope selector at the top of the report to change which one you are viewing.
  2. If you are a client admin or client user, you see only your own client. If you should see a different client, your role needs to be updated — see Users and roles or ask the team.
  3. If a client you expected is missing from the list, that client is not associated with your user account. Ask an account manager to add you.

If none of that helps​

Contact the team and name the client you expected to see.